Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Valley Tech Solutions in Fresno! We're seeking tech-savvy individuals to deliver exceptional support while enjoying flexible hours. Perfect for students, career-changers, or professionals seeking work-life balance. Why choose us? Competitive pay, cutting-edge tech environment, and opportunities for growth in California's Central Valley. What we offer: Paid training, flexible scheduling, and a collaborative workspace near Fresno's vibrant downtown.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Manage ticketing system with SLA adherence
- Document interactions using CRM software
- Collaborate with technical teams for complex issues
- Maintain knowledge base documentation
- Process returns and exchanges efficiently
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce
- Strong problem-solving abilities
- Excellent written/verbal communication
- Ability to work 20-30 hours/week
- Basic technical troubleshooting knowledge
- Spanish fluency preferred