Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in the heart of Charlotte, NC. We're seeking energetic professionals who thrive in fast-paced environments while delivering exceptional experiences. Enjoy flexible scheduling and a supportive workplace culture that values growth and work-life balance. Perfect for students, parents, or career changers seeking meaningful part-time opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing and service issues using our proprietary CRM system
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions in compliance with company policies
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail or tech
- Proficiency in CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Flexibility to work evenings/weekends (20-25 hrs/week)
- Valid North Carolina driver's license (if field visits required)