Job Description
Are you passionate about helping people and looking for a flexible schedule in the heart of Florida? Sunshine Support Services is hiring a Part-Time Customer Service Representative to join our Orlando team. We pride ourselves on delivering exceptional support to our clients while maintaining a healthy work-life balance for our employees.
In this role, you will be the first point of contact for our valued customers, handling inquiries with patience, professionalism, and efficiency. Whether you are a student looking to gain experience or a professional seeking a secondary income stream, this position offers a supportive environment and growth opportunities.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Resolve product or service issues by clarifying the customer's request and troubleshooting the problem.
- Document all customer interactions and transactions in our CRM system accurately.
- Stay updated on product knowledge and company policies to provide accurate information.
- Collaborate with cross-functional teams to escalate complex issues and improve service processes.
- Identify and assess customers' needs to achieve satisfaction.
Qualifications
- High School Diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available to work a flexible schedule, including weekends and holidays.