Job Description
We are seeking a dedicated Part-Time Customer Service Representative to join our growing team in Detroit, Michigan. In this role, you will be the first point of contact for our valued clients, ensuring a positive and professional experience. We offer a flexible schedule that accommodates students and those seeking a better work-life balance.
Why Choose Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Flexible working hours tailored to your availability.
- Comprehensive training and ongoing professional development.
- Supportive and inclusive company culture.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Collaborate with the sales and technical teams to escalate complex issues.
- Update customer records and maintain a clean database.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or retail experience is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable transportation and punctuality are essential.