Job Description
We are seeking a dedicated and friendly Part-Time Customer Service Representative to join our team in Cleveland, Georgia. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with professionalism and efficiency. We offer a flexible schedule and a direct-hire opportunity for the right candidate looking to grow their career with a stable organization.
As a key member of our support team, you will play a crucial role in maintaining our high standards of customer satisfaction and operational excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer accounts with accurate and relevant information.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Maintain a positive and welcoming attitude in all interactions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be available to work a part-time schedule, including weekends or evenings.