Job Description
Immediate Hire Opportunity in San Antonio, TX! Join our dynamic team as a Customer Service Representative and deliver exceptional experiences to clients. This direct hire position offers competitive pay, comprehensive benefits, and rapid onboarding. We're seeking passionate individuals who thrive in fast-paced environments and want to start their career immediately.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems and maintain accurate records
- Collaborate with support teams to resolve complex escalations
- Meet performance metrics for response time and resolution rates
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to multitask in high-pressure situations
- Positive attitude and problem-solving mindset
- Available for immediate start and flexible scheduling