Job Description
Join our dynamic team at ConnectNow Solutions and make an immediate impact! We're seeking enthusiastic part-time Customer Service Representatives to deliver exceptional client experiences in our fast-paced tech support environment. This is your chance to launch your career with a forward-thinking company offering flexible hours and rapid onboarding. Perfect for students or professionals seeking supplemental income with growth potential.
Responsibilities
- Handle 25+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with technical team for complex escalations
- Meet/exceed customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts (evenings/weekends)
- Basic technical troubleshooting knowledge