Job Description
Are you looking for a flexible and rewarding opportunity in the heart of Cleveland? Cleveland Tech Solutions is expanding our dynamic support team and is seeking a dedicated Part-Time Customer Service Representative to join us. If you thrive in a fast-paced environment and love helping people, we want to meet you.
As a key member of our team, you will be the face of our brand, ensuring our clients receive top-tier support while enjoying a healthy work-life balance.
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound customer calls and emails with professionalism and empathy.
- Issue Resolution: Diagnose and resolve customer technical issues and product inquiries efficiently.
- CRM Management: Accurately update and maintain customer records in our CRM database.
- Documentation: Write detailed notes regarding customer interactions and escalate complex issues to senior management.
- Team Collaboration: Communicate effectively with the sales and technical teams to ensure customer satisfaction.
- Feedback Loop: Gather customer feedback and relay it to product development to help improve our services.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Skills: Strong verbal and written communication skills; proficiency in Microsoft Office Suite.
- Technical: Basic computer literacy and ability to navigate multiple software platforms simultaneously.
- Attitude: A positive, patient, and solution-oriented mindset.
- Availability: Must be available to work a flexible schedule, including weekends and evenings as needed.