Job Description
Join our award-winning team as a Part-Time Customer Service Representative in the heart of Washington DC! We're urgently seeking compassionate professionals to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, competitive pay, and a dynamic work environment in the nation's capital. Apply now – positions fill quickly!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve escalated issues
- Adhere to compliance standards and data security protocols
- Contribute to process improvement initiatives
- Provide multilingual support (Spanish/English preferred)
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with Salesforce or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends required)
- Strong attention to detail and problem-solving abilities
- Valid work authorization in the United States