Job Description
We are looking for a dedicated and empathetic Part-Time Customer Service Representative to join our team in Houston, Texas. As a leader in our industry, we pride ourselves on delivering exceptional support to our clients and are seeking individuals who share our commitment to excellence.
Key Responsibilities:
- Manage a high volume of inbound and outbound customer inquiries with a focus on resolution.
- Resolve customer complaints, issues, and questions efficiently and professionally.
- Accurately document all customer interactions and maintain detailed records in our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with cross-functional teams to escalate complex issues and improve service quality.
- Assist in training new team members and share best practices for customer engagement.
What We Offer:
- Competitive hourly pay ($18.00 - $22.00).
- Flexible scheduling options to fit your lifestyle.
- Comprehensive training and professional development.
Don't miss this opportunity to advance your career in a supportive environment. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with a focus on resolution.
- Resolve customer complaints, issues, and questions efficiently and professionally.
- Accurately document all customer interactions and maintain detailed records in our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with cross-functional teams to escalate complex issues and improve service quality.
- Assist in training new team members and share best practices for customer engagement.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.