Job Description
Are you seeking a flexible career in the vibrant city of Virginia Beach? Coastal Support Services is looking for motivated individuals to join our team on an immediate start basis. We pride ourselves on delivering exceptional support and fostering a culture of growth and inclusion. This part-time role offers a unique opportunity to balance your professional goals with a schedule that fits your lifestyle.
As a vital member of our team, you will play a key role in ensuring our clients receive top-tier assistance. We offer a comprehensive benefits package, including health insurance options, paid time off, and a supportive work environment that values your contributions.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process orders and manage customer accounts accurately and efficiently.
- Collaborate with team leads to identify areas for process improvement.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Resolve complex issues by escalating them to the appropriate departments while maintaining customer trust.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or a related field is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- A reliable computer and high-speed internet connection if working remotely.