Job Description
Are you looking for a flexible, rewarding opportunity in the heart of Long Beach? Coastal Solutions Group is currently seeking a dedicated Part-Time Customer Service Associate to join our growing team. We pride ourselves on delivering exceptional service to our community and are looking for a friendly, detail-oriented individual to represent our brand.
As a part-time team member, you will play a crucial role in ensuring our clients receive top-notch support. Whether assisting with inquiries, processing orders, or resolving concerns, your positive attitude will make a difference every day.
Responsibilities
- Greet and assist customers via phone, email, and in-person with professionalism and enthusiasm.
- Answer product and service inquiries and provide accurate information.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Update and maintain customer records in the CRM database.
- Collaborate with the sales team to identify cross-selling opportunities.
- Assist with inventory management and store organization during quieter periods.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or retail experience is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work a flexible schedule, including weekends and evenings.
- Reliable internet connection and computer access for remote support options.
- Valid driver’s license and access to a vehicle are a plus.