Job Description
Are you looking for a rewarding career opportunity in Houston that fits your schedule? MetroCare Solutions is currently seeking motivated Part-Time Customer Service Representatives to join our growing team. We pride ourselves on providing top-tier support to our clients and offer a supportive environment where your skills are valued. No prior degree is required—just a positive attitude and a willingness to learn.
Why You’ll Love Working Here
- Flexible Scheduling: Choose shifts that work around your life, including evenings and weekends.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
- Professional Development: Gain valuable customer service experience with paid training programs.
- Modern Environment: Work in a state-of-the-art facility in the heart of Houston.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction and retention rates.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Maintain accurate and up-to-date customer records within the database.
- Collaborate with cross-functional teams to address complex customer needs.
- Stay current on product knowledge and company policies to provide accurate information.
- Adhere to all quality assurance standards and performance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently as well as part of a collaborative team.
- Strong problem-solving skills and a customer-first mindset.
- Reliable transportation and internet connection (if remote work is applicable).