Job Description
Are you a dedicated problem-solver looking for a meaningful career path? Apex Solutions Group is currently seeking a highly motivated Part-Time Customer Experience Specialist to join our dynamic team in Louisville, KY. We offer a direct hire opportunity, meaning no temporary contracts—just a stable, rewarding career path.
As a vital link between our clients and our services, you will play a key role in ensuring our customers receive world-class support. We value flexibility, professional growth, and a positive work environment.
Why Join Us?
- Direct Hire Position: Permanent employment with full benefits eligibility.
- Flexible Schedule: Enjoy a work-life balance that fits your lifestyle.
- Competitive Compensation: Earn a competitive hourly rate of $18.00 - $22.00.
Responsibilities
- Manage and respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve complex customer issues efficiently by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and account updates within our CRM system.
- Collaborate with the sales and technical support teams to ensure consistent service delivery.
- Proactively identify opportunities to improve customer satisfaction scores and service processes.
- Maintain a deep knowledge of our products and services to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills with a focus on professionalism.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a remote or hybrid setting.