Job Description
Join Nexus Retail Group's dynamic team as a Part-Time Customer Experience Specialist in our Minneapolis flagship store. We're seeking passionate individuals to deliver exceptional service while supporting our digital and in-store initiatives. This role offers flexible scheduling (15-25 hours/week) and growth opportunities within our expanding retail network. Enjoy competitive pay, employee discounts, and a collaborative work environment that values innovation and customer satisfaction.
Responsibilities
- Deliver personalized customer service across multiple channels (in-store, phone, chat)
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries with empathy and solution-oriented mindset
- Support visual merchandising and inventory management tasks
- Collaborate with team members to achieve store sales targets
- Train on new digital tools and product knowledge updates
- Document customer feedback for service improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or retail experience preferred
- Proficiency with POS systems and basic MS Office applications
- Strong communication and conflict resolution skills
- Ability to work flexible hours including weekends and holidays
- Detail-oriented with cash handling accuracy
- Valid Minnesota driver's license for occasional errands
- Passion for retail trends and consumer technology