Job Description
Join Miami's premier hospitality destination as a Part-Time Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional guest experiences at our iconic South Beach location. Perfect for students, creatives, or side hustlers seeking flexible hours in a vibrant environment. Enjoy competitive pay, complimentary parking, and an unforgettable work culture in the heart of Miami's tourism district.
Responsibilities
- Deliver personalized guest experiences with warm, authentic Miami hospitality
- Manage high-volume check-ins and resolve guest inquiries in real-time
- Coordinate with concierge team for seamless service delivery
- Maintain detailed guest preference profiles for future visits
- Process payments and manage POS transactions accurately
- Collaborate with marketing team to promote exclusive experiences
- Uphold brand standards across all guest touchpoints
Qualifications
- Minimum 1 year customer service or hospitality experience
- Fluency in English and Spanish required
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and evening shifts
- Proficiency with hospitality software (Opera, etc.)
- Valid Florida driver's license (for occasional errands)
- Passion for Miami culture and tourism industry