Job Description
Join Urban Retail Group’s dynamic team as a Part-Time Customer Experience Specialist in the heart of Charlotte! We’re seeking a passionate professional to deliver exceptional service while supporting our growing retail operations. This flexible 20-25 hour/week role offers competitive pay, comprehensive training, and the opportunity to work in a vibrant urban environment. Perfect for students, career changers, or those seeking work-life balance.
Our ideal candidate thrives in fast-paced settings, values teamwork, and takes pride in creating memorable customer interactions. Enjoy modern facilities, employee discounts, and a supportive culture focused on your growth. Apply today to become part of Charlotte’s premier retail experience!
Responsibilities
- Deliver personalized customer service through in-person and digital channels
- Process transactions accurately while maintaining operational standards
- Resolve customer inquiries with empathy and solution-oriented approaches
- Collaborate with cross-functional teams to enhance service quality
- Contribute to inventory management and visual merchandising
- Participate in weekend and holiday shifts as required
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or retail experience preferred
- Exceptional verbal communication and conflict resolution skills
- Proficiency with POS systems and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Valid North Carolina driver’s license if transportation required
- Basic math skills and attention to detail