Job Description
Join our dynamic team at Pacific Retail Solutions as a Part-Time Customer Experience Specialist! We're urgently seeking passionate individuals to deliver exceptional service in our San Francisco headquarters. This direct-hire opportunity offers flexible hours (20-25 hrs/week) and competitive compensation. Help us redefine retail excellence while growing your career in a supportive environment.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Resolve product inquiries and technical issues with empathy and efficiency
- Collaborate with cross-functional teams to enhance service protocols
- Maintain detailed customer records in our CRM system
- Identify opportunities to improve customer satisfaction metrics
- Assist with inventory management and store operations as needed
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or tech
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic knowledge of retail operations and POS systems
- Valid California driver's license (occasional store visits required)
- Bilingual Spanish/English speakers encouraged to apply