Job Description
Join Urban Retail Collective's dynamic team as a Part-Time Customer Experience Specialist in the heart of Baltimore! We're seeking passionate individuals to deliver exceptional service at our flagship location. This direct-hire position offers flexible scheduling, competitive pay, and growth opportunities in a vibrant retail environment.
As a cornerstone of our customer service philosophy, you'll engage with diverse clientele, resolve inquiries with enthusiasm, and contribute to our store's success. Perfect for students, career changers, or those seeking supplemental income – no nights or weekends required!
Responsibilities
- Deliver outstanding in-person customer service through product knowledge and personalized assistance
- Process transactions accurately while maintaining security protocols
- Resolve customer concerns with empathy and creative problem-solving
- Collaborate with team members to maintain store presentation and inventory
- Contribute to a positive work environment through proactive communication
- Support visual merchandising initiatives to enhance customer experience
- Participate in ongoing training to develop product expertise
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 6 months customer service or retail experience preferred
- Exceptional verbal communication and active listening skills
- Proficient with POS systems and basic digital tools
- Ability to work 20-25 hours weekly with flexible daytime availability
- Strong problem-solving abilities with a solutions-oriented mindset
- Valid Maryland driver's license (if required for inventory logistics)