Job Description
Are you a driven professional seeking flexible work in the Motor City? Detroit Digital Solutions is looking for a dedicated Part-Time Customer Experience Specialist to join our expanding team.
Located in the heart of downtown Detroit, we pride ourselves on delivering top-tier service to our local and national clients. This role is perfect for students or professionals seeking a healthy work-life balance without sacrificing career growth. We value integrity, innovation, and a strong connection to the Detroit community.
Why Choose Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible scheduling to fit your lifestyle.
- Opportunities for professional development and internal growth.
- A collaborative and inclusive work environment.
Responsibilities
- Manage inbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Collaborate with the support team to ensure consistent service quality across all channels.
- Update client databases accurately and in a timely manner.
- Identify and escalate complex issues to senior management promptly.
- Participate in weekly team meetings and ongoing training sessions.
- Contribute to process improvements to enhance the customer journey.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite and CRM software.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace.