Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist at Tampa Bay Solutions Inc.! We're seeking dynamic individuals to deliver exceptional service to our growing client base in the heart of Tampa. This direct hire opportunity offers flexible scheduling and competitive benefits. If you thrive in fast-paced environments and possess excellent communication skills, apply now to become part of our innovative team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to enhance customer satisfaction
- Adhere to company protocols and quality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a high-volume setting
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends