Job Description
Join Detroit's fastest-growing tech startup as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service while supporting our innovative platform. Enjoy flexible scheduling, collaborative team culture, and opportunities for growth in a dynamic downtown Detroit workspace. Perfect for students, career changers, or anyone seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product functionality
- Document interactions in CRM system with meticulous attention to detail
- Collaborate with cross-functional teams to improve service processes
- Identify upsell opportunities and communicate product features
- Maintain positive brand representation in all customer interactions
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability to work 20-30 hours/week including weekends
- Valid Michigan driver's license for occasional client meetings