Job Description
Join Oakland Community Hub's dynamic team as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service at our downtown Oakland location. This flexible 20-25 hour/week role offers competitive pay, inclusive culture, and opportunities to make a direct impact on local residents. Perfect for students, career-changers, or those seeking meaningful part-time work in the heart of East Bay.
Why Join Us? • Competitive hourly pay + performance bonuses • Paid training & professional development • Collaborative team environment • Central Oakland location near BART • Opportunities for advancement
Responsibilities
- Deliver personalized customer service through in-person, phone, and digital channels
- Manage daily operations including inventory, cash handling, and POS systems
- Resolve customer inquiries with empathy and solution-oriented mindset
- Collaborate with team to maintain store presentation and cleanliness standards
- Process transactions accurately while maintaining cash drawer accountability
- Participate in community outreach events and local partnerships
- Contribute to weekly team meetings and feedback sessions
Qualifications
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with POS systems and basic tech tools
- Flexibility to work evenings, weekends, and holidays
- Valid CA driver's license (for occasional errands)
- Ability to stand for extended periods and lift 25 lbs
- Passion for Oakland's diverse communities and local businesses
- High school diploma or equivalent (college students encouraged)