Job Description
We are looking for a dedicated Part-Time Customer Experience Specialist to join our team in the vibrant city of Nashville. If you are a problem-solver who thrives in a modern, fast-paced environment, we want you on our team.
Key Highlights:
- Flexible scheduling options to suit your lifestyle.
- Competitive hourly wage starting at $18.
- Opportunities for professional development and advancement.
Take the next step in your career with us in Music City!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Build strong relationships with clients to ensure high retention rates.
- Resolve complex issues by collaborating with the internal support team.
- Maintain accurate and detailed records of all customer interactions in our CRM.
- Identify trends in customer feedback and suggest improvements to management.
- Assist in the onboarding process for new team members.
Qualifications
- High school diploma or GED required; college degree preferred.
- Minimum of 1 year of experience in customer service or sales.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce, HubSpot, etc.).
- Ability to work independently and manage time efficiently.