Job Description
Join our award-winning customer experience team as a Part-Time Specialist at Pinecrest Solutions! We're seeking passionate individuals to deliver exceptional service to our growing client base in the Charlotte metropolitan area. This flexible role offers the perfect balance between professional growth and personal commitments, with weekday and weekend shifts available. Enjoy competitive compensation, comprehensive training, and a supportive team environment where your contributions are valued. Help us redefine customer excellence while advancing your career in one of North Carolina's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in customer databases and maintain case histories
- Collaborate with sales and support teams to ensure seamless customer journeys
- Identify upsell opportunities and contribute to revenue growth initiatives
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with strong empathy and patience
- Ability to work independently while collaborating in team settings
- Flexibility to work evenings/weekends (20-25 hours/week)
- Valid North Carolina driver's license for occasional off-site meetings