Job Description
Join Charlotte Connect Solutions as a Part-Time Customer Experience Specialist and become the heart of our client interactions! We're seeking enthusiastic individuals who thrive in dynamic environments and deliver exceptional service. This flexible role offers competitive pay and opportunities for growth within our award-winning team. Located in Uptown Charlotte, you'll work alongside industry professionals while enjoying a vibrant work culture that values work-life balance.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing and technical issues using CRM tools and internal knowledge bases
- Document interactions accurately in Salesforce while maintaining strict data privacy standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Participate in weekly training sessions to enhance product knowledge and service skills
- Identify process improvement opportunities and contribute to team growth initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication skills with strong problem-solving abilities
- Ability to work 20-25 hours/week with availability on weekends and evenings
- Valid US work authorization and reliable transportation to Uptown Charlotte
- Passion for exceeding customer expectations in a team-oriented setting