Job Description
Join Atlanta's fastest-growing tech startup as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional support while enjoying Atlanta's vibrant culture. Perfect for students, career-changers, or those seeking work-life balance. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a dynamic environment.
Responsibilities
- Handle 25-30 customer interactions daily via phone, email, and chat
- Resolve technical issues and process orders with precision
- Collaborate with team to improve customer satisfaction metrics
- Document interactions in CRM system and identify improvement opportunities
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service or retail experience preferred
- Proficiency with Microsoft Office and ticketing systems
- Exceptional communication and problem-solving skills
- Ability to work 20-25 hours weekly including weekends