Job Description
Join our award-winning team at Apex Solutions Group, Wichita's premier customer experience innovator! We're seeking energetic Part-Time Customer Experience Specialists to deliver exceptional service to our growing client base. This flexible role offers competitive pay, training opportunities, and a vibrant team environment perfect for students, career-changers, or those seeking supplemental income.
Enjoy our modern downtown workspace with complimentary parking, quarterly team-building events, and opportunities for advancement into full-time roles. We believe in empowering our team members with the tools and autonomy to create memorable customer interactions.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person channels
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to improve service workflows
- Actively identify upsell opportunities to enhance client relationships
- Participate in monthly training sessions to refine service skills
- Contribute to positive team culture through collaborative problem-solving
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with a solutions-oriented mindset
- Flexibility to work evenings and weekends (15-25 hours/week)
- Positive attitude with genuine passion for helping others