Job Description
Join Coastal Commerce Solutions as a Part-Time Customer Experience Specialist and become the face of our innovative retail operations in Manchester. We're seeking energetic individuals to deliver exceptional service while supporting our dynamic e-commerce and in-store initiatives. This flexible role offers the perfect opportunity to develop valuable skills in a fast-paced environment while maintaining work-life balance.
Our ideal candidates will thrive in customer-facing roles and contribute to our mission of creating memorable shopping experiences. With competitive pay and opportunities for advancement, this position is ideal for students, career-changers, and professionals seeking part-time flexibility.
Responsibilities
- Deliver outstanding in-person and digital customer support across multiple channels
- Process transactions using our POS system while maintaining 100% accuracy
- Resolve customer inquiries with empathy and solution-oriented thinking
- Collaborate with team members to maintain store presentation and inventory standards
- Execute promotional campaigns and product demonstrations
- Document customer feedback and operational insights for continuous improvement
- Adhere to all health, safety, and compliance protocols
Qualifications
- Previous customer service or retail experience preferred but not essential
- Exceptional communication skills and professional demeanor
- Ability to work independently and collaboratively in a team environment
- Basic proficiency with digital tools and POS systems
- Flexible availability including weekends and evenings
- Strong problem-solving abilities with attention to detail
- Valid UK work authorization and right to work in the UK