Job Description
Join TechNova Solutions as a Part-Time Customer Experience Specialist and become the face of our cutting-edge tech services! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in the Raleigh area. This role offers flexible scheduling (20-25 hours/week) and the opportunity to work with innovative technology while developing valuable career skills. Perfect for students, career changers, or professionals seeking work-life balance.
Our team thrives on collaboration and continuous learning, offering paid training and advancement opportunities. Enjoy a modern workspace in downtown Raleigh with free parking and commuter benefits. If you're passionate about technology and helping others succeed, we want to meet you!
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve technical issues and provide product demonstrations for smart home devices
- Process transactions accurately using our CRM system while maintaining client confidentiality
- Collaborate with sales team to identify upsell opportunities and client needs
- Document interactions and maintain detailed case histories in our database
- Participate in weekly training sessions to stay updated on product launches
- Contribute to team performance by meeting quality and efficiency metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience required
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving skills with attention to detail
- Excellent verbal communication and active listening abilities
- Flexible availability including weekends and occasional evenings
- Valid driver's license and reliable transportation
- Basic knowledge of smart home technology (IoT) preferred