Job Description
Join Georgia Tech Enterprises as a Part-Time Customer Experience Specialist and become the face of innovation! We're seeking passionate individuals to deliver exceptional service while supporting our cutting-edge tech solutions. Enjoy flexible scheduling, competitive compensation, and the opportunity to work with one of Georgia's most respected institutions. Perfect for students and professionals seeking work-life balance.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve service issues
- Assist in training new team members on service protocols
- Identify opportunities to improve customer experience workflows
- Support event coordination for tech showcases and community outreach
Qualifications
- High school diploma or equivalent; college students preferred
- 1+ years customer service or retail experience
- Exceptional communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM systems
- Strong attention to detail and organizational skills
- Availability to work evenings and weekends (20-25 hours/week)
- Valid Georgia driver's license (for occasional off-site events)