Job Description
Join TechFlow Solutions as a Part-Time Customer Experience Specialist in Pittsburgh! We're seeking dynamic individuals to deliver exceptional service while supporting our growing tech client base. This flexible role (20-25 hours/week) offers competitive pay, remote-friendly options, and the opportunity to grow with an innovative company. Perfect for students, career-changers, or those seeking supplemental income in Pennsylvania's thriving tech sector.
Responsibilities
- Resolve client inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with technical teams to troubleshoot product issues
- Identify upsell opportunities based on client needs
- Contribute to process improvement initiatives
- Attend weekly training sessions on new technologies
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work
- Available for evening/weekend shifts (15:00-21:00)