Job Description
We are urgently seeking a driven and detail-oriented Part-Time Customer Experience Associate to join our dynamic team in the heart of Nashville, TN. At Metro Tech Partners, we pride ourselves on delivering exceptional service to our community and are looking for passionate individuals to help us maintain our high standards. This role offers the perfect balance of flexibility and professional growth, making it an ideal opportunity for students or professionals seeking a side income.
Why Join Us?
- Flexible Scheduling: Enjoy the freedom to balance your work and personal life.
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance-based incentives.
- Growth Opportunities: Pathways for advancement within the company.
Key Responsibilities:
Responsibilities
- Manage incoming customer inquiries via phone, email, and in-person with a focus on first-contact resolution.
- Maintain accurate and up-to-date records of customer interactions and transactions using our CRM system.
- Assist in the processing of orders, payments, and returns while ensuring accuracy and efficiency.
- Collaborate with the operations team to identify areas for process improvement and operational excellence.
- Provide a welcoming and professional environment for all visitors and clients entering the office.
- Handle escalated issues with empathy and resolve them promptly to maintain high customer satisfaction scores.
Qualifications:
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or administrative support is a plus.
- Strong interpersonal and communication skills with the ability to interact professionally with diverse audiences.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a collaborative team.
- Flexibility to work varying shifts, including weekends and holidays, as required.