Job Description
Join our award-winning tech team with comprehensive paid training and relocation assistance to kickstart your IT career in sunny San Diego! We're seeking motivated individuals to become certified Tech Support Specialists through our immersive 8-week training program. Enjoy fully subsidized relocation costs, housing assistance, and a supportive environment designed for career growth.
As part of our commitment to talent development, we provide:
- Hands-on training in network administration and cloud systems
- Industry-recognized certifications upon completion
- Mentorship from senior engineers
- Relocation package up to $5,000
- 30 days of temporary housing support
Transform your career with us in America's Finest City!
Responsibilities
- Provide Tier 2 technical support for enterprise clients
- Diagnose and resolve hardware/software issues remotely
- Document troubleshooting processes in ticketing systems
- Collaborate with cross-functional teams on complex solutions
- Maintain service level agreements (SLAs) with 95%+ uptime
- Train end-users on new technologies and best practices
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 0-2 years of technical support experience
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Willingness to relocate to San Diego area
- CompTIA A+ or similar certification (training provided)
- Passion for continuous learning and technology