Job Description
We are currently seeking ambitious individuals to join our team as a Technical Support Specialist through our exclusive Paid Training Program. This is a unique opportunity to launch a high-paying career in Information Technology with full Relocation Assistance provided to Milwaukee, WI.
Whether you are looking for a career change or your first role in tech, our comprehensive training curriculum ensures you have the skills needed to succeed. We offer a supportive environment, mentorship from industry experts, and a clear path to advancement.
Why Join Us?
- Full Relocation Package: We cover moving expenses to get you to Milwaukee.
- Paid Training: No need to pay for expensive certifications upfront.
- Career Growth: Accelerated pathways to Senior Engineering and Management roles.
- Competitive Salary: Starting salary above industry average.
Don't let a lack of experience hold you back. Apply today to begin your journey in technology.
Responsibilities
- Provide top-tier technical support and troubleshooting for internal systems and external clients.
- Complete structured, paid training modules to master networking, hardware, and software operations.
- Document technical issues, resolutions, and customer feedback in our ticketing system.
- Collaborate with senior engineers to diagnose complex system errors and implement solutions.
- Conduct user training sessions to ensure clients are maximizing our software capabilities.
- Maintain a high level of customer satisfaction while adhering to strict service level agreements.
- Participate in weekly skill workshops to stay current with industry trends and technologies.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.
- Strong desire to learn and a willingness to undergo intensive technical training.
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Willingness to relocate to Milwaukee, WI (Relocation assistance will be provided).
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Ability to work in a fast-paced, collaborative team environment.
- Valid driver’s license and reliable transportation.