Job Description
Join our award-winning paid training program designed specifically for international talent! GlobalTech Solutions is seeking motivated individuals for our Customer Success Specialist role in Raleigh, NC. No prior experience required – we provide comprehensive paid training in CRM systems, communication skills, and technical troubleshooting. Enjoy visa sponsorship assistance, cultural integration support, and a welcoming team environment. This 12-week program transitions into a permanent position with competitive benefits and growth opportunities.
Responsibilities
- Master company products/services through structured paid training modules
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document customer interactions in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet performance metrics post-training period
- Participate in ongoing skill development workshops
Qualifications
- Authorized to work in the U.S. (visa sponsorship available)
- High school diploma or equivalent (degree preferred)
- Fluent in English (written/spoken)
- Basic computer literacy and typing skills
- Strong problem-solving abilities
- Adaptability to new technologies and processes
- Customer service mindset with patience and positivity
- Willingness to relocate to Raleigh, NC