Job Description
Join Lexington Support Hub and enjoy the perfect work-life balance with our flexible hours customer service role! We're seeking motivated individuals to provide exceptional client support without requiring a college degree. Our modern office environment offers competitive pay, paid training, and opportunities for advancement. Whether you're a student, parent, or career changer, our adaptable scheduling (mornings, evenings, weekends) fits your lifestyle. Join a team that values your skills and dedication!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and product inquiries
- Update customer records in CRM systems with accurate information
- Collaborate with team members to escalate complex cases
- Maintain positive rapport with clients through empathetic communication
- Adhere to service level agreements and quality standards
- Complete product knowledge training modules continuously
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently and manage time effectively
- Strong problem-solving and conflict resolution abilities
- Reliable internet access for remote work options
- Positive attitude and commitment to customer satisfaction