Job Description
We are currently accepting applications for our Paid Training Program in Milwaukee, WI. This is an exceptional opportunity for motivated individuals looking to launch a career in Information Technology. As a foreigner-friendly employer, we are committed to diversity and offer comprehensive training to bridge the skills gap for qualified candidates.
In this role, you will undergo a structured training curriculum to become a proficient IT Support Specialist. We value potential and attitude over past experience, making this the perfect entry point for international professionals and career changers.
Why Join Us?
- Paid Training: No experience? No problem. We train you.
- Career Growth: Clear pathways to Senior IT roles and Management.
- Visa Sponsorship: We support eligible candidates with work visa applications.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Your Daily Impact
You will work directly with our clients to resolve technical issues, ensuring business continuity and user satisfaction.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and software applications.
- Assist in the deployment of new hardware, including laptops, printers, and mobile devices.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with senior engineers to identify and resolve complex network issues.
- Conduct regular hardware maintenance and perform system updates.
Qualifications
- High School Diploma or equivalent (Bachelor’s degree in Computer Science is a plus).
- Basic understanding of computer hardware and software components.
- Strong desire to learn and adapt to new technologies quickly.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a diverse team.
- Eligibility to work in the United States (H1B, H4 EAD, or Green Card holders preferred).