Job Description
Join our award-winning team in Charlotte's thriving business district! Innovate Solutions Group is seeking a dynamic Operations Manager to lead our daily operations, drive process excellence, and scale our growing organization. This is a pivotal leadership role offering significant impact and career growth opportunities in one of America's fastest-growing tech hubs.
As our Operations Manager, you'll orchestrate cross-functional teams, optimize workflows, and implement strategic initiatives that enhance efficiency and customer satisfaction. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and professional development.
Responsibilities
- Oversee daily operations across multiple departments to ensure seamless workflow and service delivery
- Develop and implement operational strategies to improve productivity, reduce costs, and enhance quality
- Analyze KPIs and performance metrics to identify improvement opportunities and drive data-driven decisions
- Lead cross-functional teams through change management initiatives and process optimization projects
- Collaborate with leadership to align operational goals with company objectives and growth plans
- Manage vendor relationships and supply chain logistics to ensure operational continuity
- Ensure compliance with industry regulations and internal policies across all operational functions
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred)
- Minimum 7+ years progressive experience in operations management with 3+ years in leadership roles
- Proven track record of optimizing processes and implementing operational improvements
- Strong analytical skills with proficiency in data analysis tools (e.g., Tableau, Power BI)
- Expertise in project management methodologies (Agile, Six Sigma, or Lean)
- Exceptional communication and stakeholder management abilities
- Experience scaling operations in high-growth environments
- Proficiency in ERP systems (SAP, Oracle, or Microsoft Dynamics)