Job Description
Join our award-winning hospitality leader as Operations Manager in the heart of New Orleans! We're seeking a dynamic professional to optimize daily workflows, drive team excellence, and ensure flawless guest experiences across our premium venue portfolio. This hybrid role blends strategic oversight with hands-on leadership in a fast-paced, culturally rich environment.
Responsibilities
- Oversee daily operations across 3 premium hospitality locations
- Develop/implement process improvements reducing costs by 15%
- Lead cross-functional teams of 25+ staff members
- Analyze KPIs to optimize inventory and resource allocation
- Ensure compliance with OSHA and local health regulations
- Coordinate with vendors and stakeholders for seamless service delivery
- Maintain 98%+ customer satisfaction metrics
Qualifications
- Bachelor's degree in Business Administration or Operations
- 5+ years in hospitality operations leadership
- Proven P&L management experience ($5M+ annual budgets)
- Expertise in Six Sigma or Lean methodologies
- Advanced proficiency in Microsoft Dynamics 365
- Louisiana food handler certification required
- Strong conflict resolution and negotiation skills