Job Description
Join the leading tech team in Minneapolis without a degree requirement!
Apex Digital Systems is looking for driven individuals to join our Customer Success team. We believe talent speaks louder than diplomas, and we are committed to providing equal opportunities for career growth in the tech sector.
If you have a knack for problem-solving and a passion for helping people, we want to hear from you. This is a full-time position with comprehensive training.
Responsibilities
- Client Support: Provide top-tier technical support and product troubleshooting via phone, email, and live chat.
- Onboarding: Guide new clients through our software platform to ensure a seamless setup experience.
- Issue Resolution: Analyze and resolve complex client inquiries with a focus on first-contact resolution.
- Documentation: Maintain accurate records of client interactions and technical issues in our CRM system.
- Feedback Loop: Communicate common user trends and feedback to the product development team.
- Training: Assist in training junior team members on best practices for customer service.
Qualifications
- Education: High School Diploma or GED is required; a Bachelor's degree is not necessary.
- Experience: Previous customer service or technical support experience is a plus, but not required.
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Basic proficiency with Microsoft Office Suite and web browsers.
- Attitude: A positive, patient, and professional demeanor when dealing with diverse client bases.
- Reliability: Ability to work full-time hours with occasional evening shifts.