Job Description
Launch Your Tech Career Without a Degree
Are you a problem-solver with a knack for technology? Saint Paul Tech Solutions is seeking a dedicated Technical Support Specialist to join our growing team. We believe that talent and drive matter more than a piece of paper. This is a fantastic opportunity to build a lucrative career in IT without the requirement of a four-year degree.
Why Join Us?
- No Degree Required – We focus on skills and certifications.
- Competitive Pay & Benefits.
- Hybrid Work Environment.
- Career Growth Path into Network Administration.
Don’t let the lack of a degree stop you from achieving your professional dreams. Apply today!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for employees ranging from printer failures to operating system errors.
- Customer Support: Provide exceptional, patient, and clear technical assistance via phone, email, and in-person.
- System Maintenance: Perform regular updates, patches, and security scans on company devices to ensure optimal performance.
- Account Management: Manage user accounts, access permissions, and security protocols within the Active Directory environment.
- Documentation: Log all support tickets and resolutions into our ticketing system to maintain a knowledge base.
- Onboarding: Assist in the setup of new hardware and software for incoming staff members.
Qualifications
- Education: High school diploma or GED is required; a Bachelor’s degree is not necessary.
- Experience: 1-2 years of experience in customer service or technical support is preferred but not mandatory for high-potential candidates.
- Technical Skills: Basic understanding of Windows operating systems and internet connectivity.
- Soft Skills: Excellent communication skills and a patient, customer-first attitude.
- Problem Solving: Ability to think logically and troubleshoot issues step-by-step.
- Availability: Must be available to work on-site in Saint Paul, MN.