Job Description
Join Apex Tech Solutions, a leader in infrastructure management, as our Night Shift Technical Support Specialist. We are looking for dedicated professionals who thrive in quiet environments and possess the technical acumen to keep our systems running 24/7. This is a unique opportunity to work a stable, predictable schedule with a competitive benefits package.
As part of our night operations team, you will play a critical role in maintaining service continuity and resolving technical anomalies that occur when our primary teams are offline. If you are a self-starter with a knack for problem-solving and want to advance your career in a supportive environment, we want to hear from you.
Responsibilities
- Monitor server infrastructure and network performance during off-peak hours to ensure 99.9% uptime.
- Diagnose and resolve complex technical issues reported via ticketing systems (ServiceNow/Jira).
- Perform routine system patches, updates, and backups according to the nightly schedule.
- Provide first-level technical support to internal stakeholders and external clients via phone and email.
- Document all troubleshooting steps, resolutions, and incidents in the knowledge base.
- Collaborate with day-shift teams to hand over unresolved issues and ensure seamless knowledge transfer.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- Proven experience in IT support, help desk, or systems administration (1+ years preferred).
- Familiarity with operating systems (Windows/Linux) and network troubleshooting tools.
- Ability to work independently and stay focused during night hours without supervision.
- Strong written and verbal communication skills with a customer-centric approach.
- ITIL certification is a plus but not required.