Job Description
Join the Elite Night Shift Team at Apex Systems!
We are a leading technology staffing firm seeking a Technical Support Specialist to join our 24/7 operations center in Los Angeles, CA. This is an urgent hiring opportunity for a detail-oriented professional ready to take their career to the next level.
As part of our night shift operations, you will play a critical role in maintaining system integrity and ensuring our clients receive seamless support during off-hours. If you thrive in a fast-paced environment and are looking for a stable, high-impact role, we want to hear from you today.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues.
- Monitor server systems and perform routine health checks during night operations.
- Manage and prioritize incoming support tickets in the Help Desk system.
- Document technical resolutions and maintain detailed knowledge bases.
- Collaborate with day-shift engineering teams to escalate complex issues.
- Ensure 100% uptime and rapid response times for all night-shift tickets.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, IT, or related field.
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong proficiency in Windows, Linux, and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently and maintain focus during night hours.
- Valid Driver’s License and reliable transportation.