Job Description
We are urgently hiring for a dedicated Night Shift Technical Support Specialist to join our dynamic team in Austin, Texas. If you are seeking a stable career with competitive pay, comprehensive benefits, and the flexibility of night shifts, this is the perfect opportunity for you.
As a key member of our technical team, you will play a crucial role in maintaining our high service standards while supporting clients during off-hours. We offer a collaborative environment, career growth opportunities, and a generous sign-on bonus for qualified candidates.
Why Join Us?
- Competitive hourly wage ($22 - $28/hour).
- Full medical, dental, and vision coverage.
- Generous paid time off and holiday pay.
- Employee stock ownership plan (ESOP).
- Clear pathways for career advancement.
Responsibilities
- Monitor Systems: Continuously monitor server performance and network traffic to ensure optimal uptime during night operations.
- Troubleshoot: Resolve complex technical issues and service tickets submitted by clients with minimal supervision.
- Communication: Provide clear, professional, and empathetic support to customers via phone, email, and chat.
- Documentation: Maintain accurate and up-to-date records of all incidents, resolutions, and system changes in the ticketing system.
- Collaboration: Liaise with the day shift team to hand over critical issues and ensure seamless service continuity.
- Security: Enforce security protocols and identify potential threats or vulnerabilities in the system.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT or Computer Science preferred.
- Experience: 1-3 years of experience in technical support, help desk, or IT operations.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Technical Skills: Proficiency in Windows/Linux environments, networking fundamentals, and remote desktop tools.
- Soft Skills: Strong problem-solving abilities, excellent written and verbal communication skills.
- Driver's License: Valid driver's license and reliable transportation required.