Job Description
Are you a problem-solver who thrives in the dark? Apex Tech Solutions is looking for a dedicated Night Shift Technical Support Specialist to join our elite team in Seattle, WA.
We are currently hiring for immediate start positions for our 24/7 IT Support division. If you are looking for a lucrative opportunity with a competitive benefits package and the flexibility of a night shift, this is your chance to accelerate your career.
Why Join Us?
- Immediate Start: Begin contributing to our team within 48 hours of application.
- Night Shift Premium: Earn up to $35/hr with no commute during rush hour.
- Modern Tech Stack: Work with cutting-edge remote support tools and cloud infrastructure.
Don't let this opportunity slip away. Apply now to secure your spot in our high-performance night crew.
Responsibilities
- Provide 2nd and 3rd level technical support to enterprise clients via phone, email, and remote desktop tools.
- Diagnose and troubleshoot complex hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets within the SLA (Service Level Agreement) guidelines.
- Document all technical resolutions and maintain an accurate knowledge base.
- Escalate unresolved issues to Senior Engineers while keeping the customer informed.
- Collaborate with the QA team to identify recurring software bugs.
Qualifications
- Minimum of 1 year of experience in technical support or IT help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPNs) and troubleshooting.
- Ability to work independently during night shifts (10:00 PM – 6:00 AM) with high energy.
- Excellent communication skills and a customer-first mindset.
- Bachelor’s degree in Computer Science or equivalent work experience.