Job Description
Are you looking for Night Shift jobs in San Jose, CA?
We are seeking a dedicated Night Shift Technical Support Specialist to join our 24/7 operations team at Apex Systems. This role is critical for maintaining system uptime and resolving technical issues during off-hours. We offer a competitive night shift differential, comprehensive benefits, and a collaborative work environment.
In this position, you will be the first line of defense for our clients, ensuring seamless operations when the rest of the team rests. If you are a self-motivated troubleshooter who thrives in a high-pressure environment, we want to hear from you.
Responsibilities
- Provide Level 2 technical support and troubleshooting for hardware, software, and network issues during the night shift.
- Monitor server health, system performance, and alert notifications to proactively resolve potential outages.
- Document all technical interactions, incidents, and resolutions in the ticketing system (ServiceNow/Jira).
- Escalate complex issues to the day-shift engineering team and provide detailed handover notes.
- Conduct nightly security audits and perform essential system patch management and backups.
- Collaborate with cross-functional teams to ensure 24/7 operational continuity and service quality.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2 years of experience in a Help Desk or Technical Support role, preferably in a 24/7 environment.
- Strong working knowledge of Windows Server, Active Directory, and common office productivity software.
- Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues independently.
- Strong written and verbal communication skills to document cases and interact with global teams.
- Ability to work rotating night shifts and maintain high energy levels during off-hours.