Job Description
Are you a night owl looking for a rewarding career from the comfort of your Denver home?
Apex Digital Solutions is urgently seeking a dedicated Night Shift Technical Support Specialist to join our elite remote team. If you thrive in a high-pressure environment and love solving complex technical puzzles, we want to hear from you. This is a Remote position requiring a reliable internet connection and a commitment to our night shift schedule.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours.
- Flexible Schedule: Work from anywhere in the US with a focus on night operations.
- Competitive Pay: Earn between $20.00 - $25.00 per hour.
- Growth Opportunities: Clear path for advancement to Senior Level roles.
Responsibilities
- Provide 24/7 technical assistance and troubleshooting to end-users via chat, email, and phone.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed records of all support tickets in our CRM system.
- Escalate complex unresolved issues to senior engineering teams promptly.
- Ensure 100% adherence to Service Level Agreements (SLAs) during night operations.
- Conduct routine system checks and software updates to ensure optimal performance.
- Collaborate with cross-functional teams to improve customer satisfaction.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Proven experience in customer support, helpdesk, or technical support roles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Must be available to work rotating night shifts (e.g., 8:00 PM - 5:00 AM EST/PST).
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency in Microsoft Office Suite and basic troubleshooting of Windows and MacOS.
- Excellent verbal and written communication skills.