Job Description
Are you ready to join a leading technology firm in the heart of the Pacific Northwest? Apex Global Solutions is hosting a special hiring event for our Night Shift Technical Support Specialist positions. We are looking for dedicated problem-solvers who thrive in the evening hours to ensure our clients receive top-tier support 24/7.
As a Night Shift Specialist, you will be the critical link between our infrastructure and our clients. This is a high-impact role that requires a unique blend of technical expertise and exceptional soft skills. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Responsibilities
- Resolve Technical Incidents: Efficiently troubleshoot and resolve hardware and software issues for enterprise clients during non-business hours.
- Customer Communication: Provide clear, concise, and empathetic support via phone and chat to ensure high customer satisfaction scores.
- System Monitoring: Proactively monitor server status and alert systems to identify and mitigate potential outages before they impact users.
- Documentation: Maintain detailed logs of technical issues, resolutions, and customer interactions in our CRM system.
- Collaboration: Work closely with the day-shift engineering team to escalate complex issues and share knowledge.
- Performance Optimization: Assist in the implementation of software patches and updates during the maintenance window.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Availability: Must be willing and able to work the Night Shift (typically 10:00 PM - 6:00 AM).
- Troubleshooting: Strong knowledge of Windows, macOS, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Tools: Proficiency in help desk software and remote desktop tools.
- Experience: Minimum 1-2 years of technical support or help desk experience.