Job Description
Are you ready to elevate your career? We are looking for top-tier technical talent to join our 24/7 support operations in New York, NY. As a Night Shift Technical Support Specialist, you will play a pivotal role in ensuring our clients experience seamless service around the clock. We offer a competitive salary, comprehensive benefits, and a dynamic work environment designed for growth.
We are currently hosting a Hiring Event for this position, inviting passionate individuals to join our elite team. If you thrive in a fast-paced setting and have a knack for problem-solving, this is your opportunity to shine.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible scheduling and paid time off.
- Professional development and certification reimbursement.
Don't miss this chance to advance your career in the heart of New York City.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming support tickets efficiently within established Service Level Agreements (SLAs).
- Collaborate with cross-functional teams to document and improve support processes and knowledge bases.
- Monitor system performance and proactively address potential issues during off-peak hours.
- Conduct remote sessions to guide users through complex technical solutions and resolutions.
- Maintain accurate records of all interactions and resolutions in our CRM systems.
- Assist in training junior staff members and mentoring new hires during the night shift rotation.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree in IT or a related field is preferred.
- Minimum of 2-3 years of experience in a technical support or helpdesk role.
- Must be willing and able to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows, macOS, Linux, and troubleshooting protocols.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Familiarity with ticketing systems (e.g., Zendesk, Jira) is a plus.